The diwi11 platform is strictly for individuals aged 18 and above. Users are responsible for ensuring their use complies with the laws of their respective region.
All transactions are processed in MYR. Withdrawals are processed within 5–15 minutes after full KYC verification is complete and wagering requirements are met.
Each bonus is subject to a wagering requirement as stated in its respective promotional terms. Please read the conditions before claiming.
You are responsible for keeping your account login details confidential. diwi11 will never ask for your password through any communication channel.
Diwi11 reserves the right to close or restrict accounts that violate the terms of use, engage in fraud, or carry out suspicious activity without prior notice.
Diwi11 reserves the right to amend these terms at any time. Players will be notified via the platform, and continued use constitutes acceptance of the latest terms.
This Terms and Conditions document governs the relationship between you ("User") and diwi11 ("Platform", "we") in your use of all services, games, and features available through the diwi11 website and mobile app. By registering an account or accessing any part of the platform, you confirm that you have read, understood, and agreed to be bound by all terms stated below.
These Terms and Conditions constitute a legally binding agreement between you and diwi11. By accessing or using the diwi11 platform — whether through the website, mobile app, or any other platform we provide — you automatically agree to comply with and be bound by all terms stated in this document.
If you disagree with any part of these Terms & Conditions, you are required to stop using the diwi11 platform immediately. Continued use after the terms have been updated constitutes full acceptance of the latest version.
To use the diwi11 platform, you must meet all of the following criteria at all times:
Users are solely responsible for ensuring that use of the diwi11 platform is lawful under the regulations of their region. diwi11 does not provide legal advice regarding user eligibility in any specific jurisdiction. If the diwi11 platform becomes inaccessible from your region due to changes in local law, please contact our support team for further assistance.
All diwi11 users are required to complete a valid registration process before using any paid services or claiming any promotions. During registration, you are required to provide information that is true, accurate, and current.
Diwi11 conducts a Know Your Customer (KYC) process to ensure the safety of all users and comply with applicable compliance requirements. You may be asked to upload a copy of an identification document such as your MyKad or passport during the verification process.
KYC verification is mandatory before your first withdrawal is processed. Accounts that fail to complete KYC within the stipulated timeframe may have access to certain functions restricted until verification is complete.
Diwi11 supports a range of local Malaysian payment methods to make your financial transactions seamless. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion or hidden fees.
Minimum and maximum deposit limits vary depending on the selected payment method. Current limit details are displayed during the deposit process within the diwi11 platform. diwi11 reserves the right to adjust these limits at any time based on operational requirements.
Withdrawals that have completed full KYC verification will be processed within 5 to 15 minutes. Withdrawal requests requiring additional review may take up to 24 business hours. First-time withdrawals from new accounts are subject to additional security checks as a protective measure.
Diwi11 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, seasonal offers, and a loyalty program. Each promotion has specific terms and conditions that must be read before claiming.
Every bonus received is subject to a minimum wagering requirement before the bonus funds or winnings derived from the bonus can be withdrawn. The wagering requirement is clearly stated in each promotion's terms and is typically expressed as a multiplier of the bonus amount (e.g., 20x, 30x).
Any attempt to exploit or abuse the diwi11 bonus system — including bonus arbitrage, coordination across multiple accounts, or the use of automated software — will result in bonus cancellation, account closure, and possible forfeiture of all related balances. diwi11 employs advanced detection systems to identify suspicious wagering patterns.
All games available on the diwi11 platform are operated in accordance with the standard rules and procedures set by their respective game providers. Game results recorded in the diwi11 system are final and cannot be disputed except in cases of verifiable technical failure.
In the event of a technical disruption, connection failure, or any system issue during a gaming session, diwi11 reserves the right to void the affected rounds or bets and return the wagered amount to the user's account balance. No winnings may be claimed from incomplete rounds resulting from a technical failure.
As a diwi11 platform user, you have certain responsibilities that must be upheld at all times. Failure to comply may result in disciplinary action against your account.
You are solely responsible for maintaining the confidentiality of your diwi11 account username and password. If you suspect unauthorized access to your account, please contact diwi11 support immediately. diwi11 is not liable for any losses arising from sharing your login credentials with others.
All content found on the diwi11 platform — including but not limited to logos, brand names, graphics, text, interface designs, software code, and marketing materials — is the exclusive property of diwi11 or our licensors and is protected by applicable intellectual property laws.
Users are not permitted to copy, redistribute, modify, sell, publicly display, or create derivative works from any part of the diwi11 platform without explicit written consent from diwi11 management.
Use of the diwi11 brand name or logo for any commercial purpose — including unauthorized affiliate activity or unofficial marketing campaigns — is strictly prohibited and may result in legal action.
Diwi11 provides the platform on an "as-is" basis and makes no express or implied warranties regarding the reliability, accuracy, or fitness of the platform for any particular purpose. To the extent permitted by law:
Diwi11 reserves the right to suspend, restrict, or close any user account at any time, with or without prior notice, for reasons including:
Users may request voluntary account closure at any time by contacting the diwi11 support team. Prior to closure, all eligible balances will be returned in accordance with the standard withdrawal policy, subject to the necessary security checks.
Diwi11 takes player well-being seriously. We are committed to ensuring our platform remains a safe and responsible entertainment space for all users. As part of this commitment, diwi11 provides a range of self-control tools:
If you or someone you know is experiencing gambling-related problems, we encourage you to seek help and read more on the Responsible Gaming us.
Diwi11 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior consent from users. Any material changes will be communicated via in-platform notifications or email to registered users.
Continued use of the diwi11 platform after any amended terms take effect constitutes full acceptance of the revised terms. It is the user's responsibility to review this Terms & Conditions page periodically.
These Terms and Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which diwi11 holds its operating license. Any dispute that cannot be resolved through negotiation will be referred to binding arbitration under the rules of a recognized arbitration body.
Diwi11 operates with full transparency and is committed to providing a safe, fair, and enjoyable gaming experience for all players in Malaysia.