All personal data transmitted through the diwi11 platform is protected with 256-bit SSL encryption. Sensitive information such as payment details is never stored in plain text.
Diwi11 does not sell, rent, or transfer your personal data to any third party for marketing purposes without your prior consent.
You have the right to access, correct, and request deletion of your personal data at any time via your account panel or by contacting the diwi11 support team.
User data is stored on servers protected by multi-layered firewalls with active security monitoring 24 hours a day, 7 days a week.
Diwi11 uses cookies solely to improve user experience and for internal analytics. You can manage your cookie settings through your browser at any time.
You can opt out of marketing communications from diwi11 at any time by updating your communication preferences in your account settings.
This Privacy Policy explains how diwi11 ("Platform", "we") collects, uses, stores, and protects your personal information ("User") when you use the diwi11 website and mobile app. We respect your privacy and are committed to keeping your data secure and handled transparently.
Diwi11 is an online gaming platform operating fully online, serving users across Malaysia. As a responsible platform, we take the protection of every user's privacy and personal data security seriously.
This Privacy Policy is drafted to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best-practice data protection standards. By using the diwi11 platform, you agree to the collection and use of your information as described in this policy.
Diwi11 collects various types of information from users during registration, daily use, and interactions with the platform. The categories of information we collect are as follows:
| Data Category | Information Type | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | KYC identity verification & compliance |
| Contact Data | Email address, mobile phone number | Account communications & notifications |
| Financial Data | Banking details, account numbers, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Security & fraud detection |
| Usage Data | Game history, betting patterns, session duration | Platform enhancement & compliance |
| Cookie Data | Site preferences, session tokens, analytics | User experience & site performance |
Diwi11 does not collect sensitive information such as biometric data, medical records, religious beliefs, political views, or personal information of minors. If you inadvertently disclose such information, please contact us for immediate deletion.
In certain circumstances, diwi11 may receive information about you from payment providers (such as DuitNow and FPX), identity verification partners, or fraud prevention agencies we work with. This information is used solely for verification and security purposes.
Every piece of information collected by diwi11 is used for a clear and legitimate purpose. We do not use your data for any purpose beyond what is stated here without your prior consent.
Diwi11 fully respects your privacy. We do not sell, rent, or disclose your personal data to external parties except in specific situations outlined below:
Diwi11 works with carefully selected third-party service providers to operate the platform, including:
All these third-party service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by diwi11.
Diwi11 may be required to disclose your personal data to relevant authorities when mandated by law, court order, or official investigations related to fraud prevention, money laundering, or other criminal activity.
Protecting your personal data is among diwi11's highest priorities. We implement multiple layers of technical and organizational security to ensure your information is always safeguarded against unauthorized access, disclosure, or misuse.
In the event of a data breach that may affect your personal information, diwi11 will notify you and the relevant authorities within the timeframe required by applicable law. We will take immediate steps to contain the impact and prevent further breaches.
Diwi11 uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure security features function properly. The types of cookies we use are as follows:
You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect core functions of the diwi11 platform, such as the ability to log in to your account.
Please note that the third-party analytics cookies we use do not expose your personal information to those analytics providers — data shared is in aggregated, anonymized form only.
As a diwi11 user, you have certain rights regarding your personal data that we respect and will action upon a valid request:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or outdated personal information.
You can request deletion of your personal data, subject to legal retention obligations.
You have the right to request that we restrict the processing of your data under certain circumstances as provided by law.
You can request your data in a structured, machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
To exercise any of the rights above, please contact our privacy team via live support within the platform. We will process your request within 14 business days from the date of receipt.
Diwi11 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
When your data is no longer needed and there is no legal obligation to retain it, diwi11 will securely delete or anonymise it using industry-recognised methods.
Diwi11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments. Any material amendments will be communicated to you via:
Continued use of the diwi11 platform after an amended Privacy Policy takes effect constitutes your acceptance of the latest version. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or wish to exercise your privacy rights, the diwi11 team is here to help. We provide support in Malay, English, and Mandarin at all times.
For personal data protection complaints that our team is unable to resolve, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia as the relevant authority.
Diwi11 protects your privacy with advanced encryption and a transparent data policy. Enjoy a safe and responsible gaming experience with us.